General

By registering for this program you certify under penalty of perjury that you will be taking the course without any outside help. You will abide by all terms of the contract and will not knowingly accept a course completion certificate if the course has not been completed. Traffic101.com retains the right to monitor your participation and cancel your enrollment contract if we believe someone other than the enrolled student has been participating in the course. You will not be eligible for a refund. It is illegal to attempt to circumvent this course or provide false information.

Certificate of Completion Policy

Depending on the requirements of your state, your certificate will be sent in one of the following two ways, electronically or by mail. The requirements of individual states can be found on the /course/" target="_blank" onclick="eraseCookie('selfsubmitstateform'); eraseCookie('coursestate');">state information page. You may not request a delivery method different than what is required by your state.

Once the state or court receives your certificate, Traffic101.com has no control over how quickly they processes your certificate. It is the student's responsibility to follow up with them to ensure that the certificate was processed and the case was cleared.

Please note: We cannot make changes to the state, court district or reason for taking traffic school once you have completed the course.

If your state requires your certificate to be sent:

I. Electronically
Traffic101.com will submit your certificate electronically to them. Your certificate will be submitted immediately upon completing the course.

II. By Mail
Unless otherwise requested by the student, completion certificates are mailed via regular First Class Mail through the USPS. Delivery time is estimated at 1-5 business days but not guaranteed. Express and tracking delivery options are available for an additional fee. Students are given the option to choose the shipping method before taking the final exam or by calling us at 800-373-7313. If you are pressed for time, it is recommended that you choose a shipping method that offers tracking or delivery confirmation.

Same day certificate processing is valid when you complete the course by 2pm (PST) on regular business days Monday through Friday excluding holidays. If you complete the course after 2pm (PST) or on a weekend or holiday, your certificate will be mailed the following business day. To ensure you receive your certificate on time, we recommend completing the course at least 10 days prior to your due date.

Traffic101.com is not responsible for certificates delayed or lost by the USPS, FedEx, the state, or the court. Shipping problems with USPS or FedEx must be directed to that company's customer service department.

Please Note: All shipments are sent with "no signature required" from Van Nuys, California 91411. Rates are based on addresses within the continental US. FedEx services are available and guaranteed for most areas. Certain FedEx services cannot be guaranteed for rural or remote areas. Please consult the FedEx website to determine availability and delivery times for your area. FedEx cannot deliver to Post Office boxes.

First Class Mail (USPS)   $FREE
Delivery time is estimated at 1-5 business days but not guaranteed. Traffic101.com is not responsible for certificates that are delayed or lost.

First Class Mail With Delivery Confirmation (USPS)    $6.00
Delivery time is estimated at 1-5 business days but not guaranteed. However, this option allows you to track your certificate's delivery.

FedEx 2Day With Tracking   $30.00
Delivery by 4:30pm (residential by 7:00 pm) in 2 business days from the day it was sent (Monday through Friday excluding holidays).

FedEx Priority Overnight With Tracking   $40.00
Delivery by 10:30am to most areas the next business day (Monday through Friday excluding holidays).

FedEx Overnight Saturday Delivery With Tracking   $50.00
Delivery by 1:30 pm to most areas on Saturday.

Workbook Courses

I. Shipping:
Orders received by 2pm (PST) on regular business days (Monday through Friday excluding holidays) will be shipped that day via regular First Class Mail. Delivery time is estimated at 1-5 business days but not guaranteed. Traffic101.com is not responsible for workbook packages delayed or lost by USPS. Please allow enough time to receive the workbook package and complete the course before your due date.

Please Note: All shipments are sent with "no signature required" from Van Nuys, California 91411. Rates are based on addresses within the continental US.

First Class Mail with Delivery Confirmation (USPS)   $FREE
Delivery time is estimated at 1-5 business days but not guaranteed. This option allows you to track the delivery of your workbook. Traffic101.com is not responsible for workbook packages that are delayed or lost.

II. Testing Procedures:
Instructions and testing procedures are included with each workbook package. All required portions of the exams must be returned according to instructions in order to receive credit for the course.

All required documents must be returned to Traffic101.com via fax, mail, or email.

Student Identity Verification

Student identity verification applies to Texas customers only. All other states DO NOT require identity verification. All traffic schools including Traffic101.com, are required by law to provide student identity verification.

Traffic101.com retains the right to monitor your participation and cancel your enrollment contract if we believe someone other than the enrolled student has been participating in the course or if we cannot verify the identity of the student. You will not be eligible for a refund.

If for any reason the identity verification method does not work on your computer you will have one of the following options:
1) Free technical support,
2) Full refund, as long as you have not completed the course.

Certain technical issues may arise while trying to use the Traffic101.com website or the identity verification method. Traffic101.com provides free technical support to try to resolve these issues, but is not responsible for issues that cannot be resolved.

Payment and Refund Policy

I. Payment Information
We request financial information (credit or debit card) from the customer through our electronic payment submission form. This information is used for billing purposes only. Credit card numbers are stored securely and accessible only to authorized Traffic101.com management.

II. Refund Policy / 100% Money Back Guarantee
Traffic101.com agrees to grant a full refund to any student that cancels the enrollment contract before completing the course. All refunds will be credited in the same form as the original payment type and will be completed within 30 days after the effective date of enrollment termination. Any student that has completed the course, has willfully misrepresented himself or has cheated is ineligible for a refund.

Due to Texas law, if you are enrolled in our Texas course you are not eligible for a refund if you fail the course due to 1) failing your identity verification OR 2) failing the final exam after three (3) attempts.

Any student who has not successfully completed the course within 180 days will be terminated without notice and will not be eligible for a refund or credit towards a new course.

If you have purchased a workbook course, the workbook package must be returned in its original condition at the customer's expense in order to be eligible for a full refund.

III. Start Now Pay Later
The Start Now Pay Later option allows students to view a portion of the course at no charge. After the trial portion of the course is complete, students who choose to continue with the course must submit payment in full. This option is not available for Florida and Texas courses.

Every 100th Customer For Free! Giveaway

In order to qualify, simply check the box at the end of the registration form that says "I Would like a chance at the Every 100th Customer for Free Giveaway." If you win, your credit card is not charged and we post your name on our website until the next winner is announced.

The prize is one (1) free traffic school course with Traffic101.com. Prizes have no cash value, cannot be traded in for a refund and are not transferable. Winners are notified immediately upon submitting the registration form. You will not be notified if you do not win. By entering you agree to allow Traffic101.com to post your name on our website if you win. Traffic101.com will not sell your personal information to anyone or send you any form of email advertisements. The odds of winning are 1 in 100. This offer not valid for Texas courses.

Email Communications

Traffic101.com communicates with students primarily via email. Many of these emails are automatically generated including confirmation of registration, confirmation of completion, and confirmation of cancellation. If no email address is provided, the student will not receive these confirmations. Traffic101.com also contacts students first via email regarding problems that need the student's attention. If no email address is provided, the student is contacted via the telephone number provided at registration.

Occasionally Traffic101.com may email you special discount offers. To discontinue receiving these emails simply follow the opt-out link within the email.

To ensure that you receive Traffic101.com emails, it is important that you put Traffic101.com on your e-mail's "safe" or "white" list. Not doing so may cause these emails to be placed in your junk folder or deleted by your email program. Traffic101.com is not responsible for any loss that may occur as a result of deleted or lost email communications.

Minimum Technology Requirements

The Traffic101.com course will work with both PC and Mac computers and with any major web browser. In addition, the browser needs to support JavaScript, cookies, sessions, and have the Adobe Flash plug-in. If you are using a 64 bit browser the Adobe Flash plug-in must be version 11 or higher. An Internet connection with a dial up modem of 28.8 bps or any high speed connection is also needed to connect to the course.

Traffic101.com is not responsible for Internet connectivity issues that may arise while the student is taking the course.

Limitations of Liability

The information provided within the course is accurate to the best of our knowledge. However, no guarantee of suitability for any purpose is offered or implied. No responsibility is assumed by Traffic101.com for any use, or for any consequences resulting from any use of the information.

Student Responsibilities

It is the student's responsibility to:

Dispute Policy

By registering for the Traffic101.com program you agree to submit any dispute arising under this agreement, except a dispute alleging criminal violations or seeking punitive damages or damages for mental anguish, to arbitration in accordance with the rules of the Better Business Bureau (Binding). A volunteer arbitrator will render a decision based upon fairness, not necessarily upon legal principals, but it will be final and binding on both parties. Judgment on the decision may be entered in any court having jurisdiction. You will not have to pay anything for arbitration.

This agreement to arbitrate affects important legal rights. Neither you nor Traffic101.com will be able to go to court for a dispute once there is an agreement to arbitrate.

Further information about BBB arbitration may be obtained by calling the Better Business Bureau in Colton at (909) 825-0490.